Problem: A firefighter ID has logged out, however it still shows up as if it is being used.
Solution: Basically “Time out” of service ID’s typically relates to the fact that their passwords don’t “time out” like dialog users do. Expiry of a session which is “hanging” for some reason is a different type of “time out” you may be experiencing here. There might be a process or a job which is hanging or is stuck in an endless loop? Take a look in your Firefighter log and check why the ID was requested and by whom.
You need to use SM04 to end the session associated to that particular FF id. If you are not able to see that id in your list on SM04 then you can use AL08 to determine which server the user is logged into (if load balancing is used) and then use SM51 to run a user list on that specific server.
Also check SM20 or the server statistics whether this Firefighter ID continued to start transactions or submit reports etc after the FF ID session had finally ended.
Oh thank you man for this information, We were really stucked due to this bug in sap firefighter application. Keep up the good work. Greetings from Canada. Ranee Moag
Hi Amol,
Are there any SAP Parameters in RZ11 that can be used to control service Id sessions/ FF sessions?
Thanks
Kee
I think there is no parameter as such for firefighter ids. But in case you want to go with the global setting for all the users, just follow this.
1. Execute transaction RZ10
2. Select Default profile
3. Select Extended Maintenance
4. Click Change
5. Add a new parameter (if not already)
parameter name: rdisp/gui_auto_logout set its value in seconds as per the requirements save the profile. Restart your application server for the changes to take effect.